Investment Board Nepal Establishes Investor Facilitation and Grievance Redressal Desk

Kathmandu. The Investment Board Nepal (IBN) has established an investor facilitation and grievance redressal desk. The board has set up this desk to facilitate service delivery related to the operation of the Single Window Service Center.

IBN Joint Secretary Hemraj Tamang stated that the board is preparing to operate the Single Window Service Center digitally, and as part of the preliminary phase, the desk has been established to provide a more conducive environment for investors. According to Tamang, investors can use the desk to obtain information regarding investments, raise issues, and file grievances.

Following the establishment of the grievance redressal desk in coordination with the Office of the Prime Minister and Council of Ministers, the IBN has outlined a schedule to submit proposals for the Single Window Service to the Council of Ministers, prepare for the establishment of the center, coordinate with government agencies and departments, and operate an online portal for the service.

Similarly, the board has created a schedule for submitting the draft procedure for the Single Window Service for approval and ensuring budgetary arrangements.

The Council of Ministers meeting held on Chaitra 13 had decided to establish and operate a one-door system under the Investment Board Nepal to provide services to domestic and foreign investors in an integrated and efficient manner within the stipulated timeframe.