Pathao Nepal Launches 'Delivery Assurance' Plan to Mitigate Risks for Merchants

Kathmandu. Pathao Nepal, Nepal's leading ride-sharing and logistics company, has unveiled the 'Delivery Assurance' plan to mitigate risks faced by merchants in the delivery sector. In a context where failed or delayed deliveries during online and offline business operations have been a major headache for traders, Pathao Parcel has now committed to taking full responsibility for such incidents.

Under this service, Pathao guarantees that items sent via Pathao Parcel will be delivered safely and within the stipulated time. According to Suraksha Hamal, Director at Pathao Nepal, if a customer cancels an order because a delivery attempt was not made by the specified date, Pathao will refund the merchant not only for the item but also for the value of the item itself. The company believes this will help traders expand their businesses with confidence.

The company has also set certain conditions for this facility. This assurance will only apply if the delivery fails due to reasons other than uncontrollable circumstances such as strikes or natural disasters. Merchants must submit their claim within seven days of the order cancellation. However, this facility will not be available if the customer provided the wrong address, was unreachable, the delivery was ultimately successful despite the delay, or if the claim is made after seven days.

The company has made the process for merchants to claim refunds very simple and technology-friendly. Merchants can select the relevant order through their dashboard (Merchant Portal) and report the issue. After reporting, the company's resolution team will contact them within 15 to 20 minutes, and arrangements have been made to complete the entire process and refund the amount within 24 to 48 hours.

Pathao Parcel has currently expanded its service to over 500 locations across the country.