Nepal Telecom Launches Online Service for Lost/Damaged SIM Replacement

Kathmandu. Nepal Telecom's SIM card (physical or e-SIM) if lost or damaged, now through online, by filling in the necessary details, it will be possible to easily get a new SIM. Nepal Telecom has launched this service from Shrawan 1, 2083.

To get a new physical or e-SIM in place of a lost or damaged SIM card, service recipients will have to log in to esim.ntc.net.np. Telecom has informed that after clicking on 'Apply for Lost/Damaged SIM' there and registering according to the given instructions, the necessary details should be provided.

• SIM can also be obtained by sending a representative to the counter

After filling in all the details online, customers can collect the SIM card by appearing at the counter themselves or through their representative. For this, the required 50 rupees will have to be paid at the counter.

If the customer cannot be present themselves, the name of the representative coming to the counter will also have to be mentioned in the online form. The representative coming to the counter will also have to provide documents identifying themselves. Nepal Telecom spokesperson Dr. Kamal Lamichhane informed that such an arrangement has been made keeping in mind the customer's privacy and necessary security.

Currently, the esim.ntc.net.np portal also has the necessary KYC portal for obtaining a new prepaid e-SIM, converting a physical SIM to an e-SIM, obtaining a new physical SIM, and updating customer details (KYC). The facility to get a new SIM in place of a lost or damaged SIM has now been added to this portal.