National Vigilance Centre deploys teams to monitor public service delivery across Nepal

Kathmandu. The National Vigilance Centre has deployed teams outside the capital to conduct surprise inspections regarding the implementation of public service delivery in accordance with the government's governance reform plan. Spokesperson Narayan Prasad Bhatta stated that teams have been dispatched to nine districts outside the Kathmandu Valley with the objective of ensuring compliance with the revised office hours, which came into effect today, and to streamline service delivery.

“Teams from the Centre have been deployed outside the valley starting today to monitor project activities and service delivery,” he said. “Work is also being accelerated to address complaints and grievances received by the Centre.” Recently, the Centre has been actively and dynamically working to address complaints related to daily service delivery.

The Government of Nepal has set office hours from 9:00 AM to 5:00 PM, effective from today. “Keeping the government's decision in mind, monitoring is being conducted to see if the time is being followed, whether employees are performing their duties from their designated offices, and whether service seekers' tasks are being addressed on time,” said Joint Secretary Bhatta of the Centre. The Centre is also conducting 'file tracking' to check for any delays.

He informed that if corruption or misconduct is found during this process, instructions for immediate improvement are being issued, and if corruption-related activities are detected, the matter is being referred to the Commission for the Investigation of Abuse of Authority.

The Centre stated that all its resources and manpower have been mobilized in line with the current government's pace and objective of promoting good governance, controlling corruption, and simplifying and facilitating public service delivery.

“We have been mobilizing teams daily in the valley. Monitoring, surprise inspections, and surveillance are being conducted in various offices, ministries, departments, and public agencies to check for time compliance, stuck files, and whether anyone is facing obstacles in service delivery, with instructions for facilitation and action being issued directly from the field,” said spokesperson Bhatta.