NEA Executive Director Directs Enhanced Electricity Supply During Monsoon

Kathmandu. A high-level review meeting chaired by Nepal Electricity Authority (NEA) Executive Director Dirghaayu Kumar Shrestha was held to ensure regular, safe, and quality electricity supply across the country during the monsoon season and to make customer service delivery more effective. 

A review and directive meeting was held with the Chief of the Distribution and Customer Service Directorate, the chiefs of all seven provincial offices, and the chiefs of two divisional offices.  

In the meeting, the impact of the monsoon on the electricity system, challenges in service delivery, customer complaint management, and the implementation status of projects and programs operated at the provincial level were discussed in detail. Following the review, Executive Director Shrestha gave necessary directives to make service delivery more effective and accountable. 

He directed to work with high vigilance to ensure that regular and quality electricity supply is not affected under any circumstances during the monsoon. He emphasized the need to keep necessary manpower, equipment, and maintenance materials ready to minimize potential power outages and to mobilize them immediately as soon as a problem arises. 

He directed to quickly, easily, and effectively listen to and resolve complaints received from service recipients, to provide advance notice as much as possible when electricity supply is affected due to planned line interruptions or emergency maintenance to inform consumers, and to maintain transparency and accountability in service delivery. 

Furthermore, considering the risks that electricity infrastructure may face due to natural disasters such as floods, landslides, and storms, he emphasized keeping necessary manpower, equipment, and materials ready 24 hours a day and to regularly monitor projects and distribution system related works operating within the provinces and to resolve any identified problems immediately.  

He also directed to identify the need for necessary technical and managerial training to enhance the capacity, skill development, and career development of employees institutionally and submit proposals.  

In the meeting, Distribution and Customer Service Directorate Chief Rajan Dhakal clarified that employees who perform excellently will be encouraged and honored, and employees who are negligent in service delivery will be punished according to the prevailing rules. He urged the provincial offices to prioritize result-oriented performance, develop a disciplined service culture, and customer satisfaction.