Nepal Rastra Bank Directs Banks to Reduce Dormant Accounts by Mid-2026

Kathmandu. Nepal Rastra Bank's Bank and Financial Institution Regulation Department has directed banks and financial institutions to prepare an action plan to reduce their dormant accounts and implement it by the end of Ashad 2083.

The central bank has directed 'A' class commercial banks, 'B' class development banks, and 'C' class finance companies licensed by the central bank to advance the necessary work towards reducing dormant accounts by amending and revising the Unified Directive, 2082, issued on Friday.

The central bank has also directed licensed banks and financial institutions to arrange to regularly inform customers through means such as phone, SMS, and email before their active accounts become dormant.

Similarly, licensed banks and financial institutions have been arranged to request the concerned customers through means such as phone, SMS, and email at intervals of at least six months to activate dormant accounts and keep records of the same.

The unified directive issued by the central bank mentions that licensed banks and financial institutions must arrange for customers to easily close accounts at any branch office of the institution across Nepal or through mobile or web applications.

The central bank has mentioned that if the customer requests to close the account by being present or through mobile or web application, the balance in the account should be transferred to the customer's account in another bank or financial institution as requested and the account should be closed.

The central bank has clearly directed licensed banks and financial institutions to arrange for customers to easily reactivate accounts by identifying them at any branch office across Nepal. The central bank has also requested banks and financial institutions to develop a system to monitor unusual transactions in dormant accounts that have been reactivated in licensed banks and financial institutions.