Nepal Bank's Dhunche Branch Streamlines Services to Minutes Through Digitalization

Rasauwa. The situation where service recipients have to face queues, cumbersome procedures, and hours of waiting after reaching the bank is gradually becoming history. The Dhunche branch of Nepal Bank Limited here has succeeded in making banking services technology-friendly, limiting transaction times to just one to five minutes.

Service recipient Khadgabahadur Bogati states that while cheque payments used to take a long time previously, most services are now completed within five minutes. He said, "The service has become easier due to the bank becoming technology-friendly."

The bank operates services through the Dhunche branch and the Syaphrubesi unit in the district. According to Branch Manager Lhakparinji Sherpa, the number of regular service recipients through both offices has exceeded 200.

The Syaphrubesi unit was established with the objective of managing the increasing service recipient load in Dhunche, the district headquarters, and providing banking access at the local level to citizens in the northern region. Locals from villages including Thulo Syaphru, Khamjing, Pelgo, Briddhim, Thuman, Goljung, Gatlang, among others, are continuously receiving banking services from this unit.

Bank Treasurer Prakash Dhakal informed that service delivery has become faster, transparent, and secure after banking transactions were completely transformed into an electronic system. The number of service recipients regularly using banking services in the district alone has exceeded seven thousand.

'ATM' service has been launched with the goal of providing 24-hour service, and a treasury is also in operation. Inter-bank transactions are also proceeding smoothly with dozens of 'A' class banks operating in the district.

The branch stated that it has launched over 524 accounts under the social security program. Furthermore, it provides various types of loan services against gold and silver businesses, the agricultural sector, and personal and institutional guarantees.

The bank stated that gold and silver mortgage loans are disbursed the same day, and for loans secured by other collateral, loan disbursement is done after arranging collateral security.

The number of service recipients receiving pensions in Rasauwa is around 60, and all types of payment and deposit processes for government offices and social organizations are also handled through this bank. Established in BS 1994, Nepal Bank Limited is known as Nepal's oldest bank. Its branch in Rasauwa was established in BS 2033. Locals say the bank plays a significant role in energizing the economic activities of the district.

Fifteen employees, from security guards to the branch chief, work at the bank.