Government Directs Public Agencies to Update Staff Details and Improve Responsiveness

Kathmandu. The Office of the Prime Minister and Council of Ministers has directed all ministries, commissions, secretariats, provincial governments, and local levels across the country to update staff details on their websites and address service seeker grievances immediately.

According to a notice issued by the office on Wednesday, it has been noted that details of office heads, spokespersons, and information officers on public agency websites are outdated, and there is a growing number of complaints regarding unanswered office telephone and mobile calls.

In light of this, all concerned agencies have been urged to immediately update the names, mobile numbers, and email addresses of their staff on their websites. Furthermore, instructions have been issued to ensure that office heads, spokespersons, and information officers mandatorily answer calls during office hours, provide requested information to citizens and service seekers, and make arrangements for the prompt resolution of grievances.