Home Minister Praises Kathmandu District Administration Office's New Service Model

Kathmandu. Home Minister Om Prakash Aryal stated that the latest model adopted by the Kathmandu District Administration Office for citizen services is excellent.

Minister Aryal, who visited the office along with Prime Minister Sushila Karki to monitor the status of service delivery at the Kathmandu District Administration Office, said that the system implemented here is a model for government offices across the country. He mentioned that this system is useful and relevant for making government services received by citizens prompt, efficient, and effective.

“This system can be adopted nationwide as a standard for easy service delivery to citizens; it will also be a good standard for the upcoming government,” Home Minister Aryal said, adding, “It appears that expanding this model to all 77 districts and other service delivery points will improve cleanliness and make service delivery faster and smoother. Strong coordination and cooperation among the federal, provincial, and local levels are necessary for this model.”

The Kathmandu District Administration Office has launched the Public Announcement System to promote good governance and make service delivery effective and citizen-friendly. The system was formally inaugurated today during a program.

During the monitoring, Home Minister Aryal directly listened to the grievances of service seekers and instructed the employees working there to provide quick and hassle-free services. Emphasizing the need to make the administration's operations more transparent, he clarified that the ministry has adopted a zero-tolerance policy to end touts who trouble service seekers. 

Chief District Officer Ishwar Raj Paudel stated that the system was launched with the objective of providing easy and effective services to service seekers. According to him, the 'Public Announcement System' has been developed as a latest model for good governance, overall service delivery, citizen-friendliness, accountability, and transparency, addressing the voices raised during the Janji movement.

It was stated that in the traditional structure of government offices, employees sit inside and service seekers outside, but through the new system, the distance between employees and service seekers will be reduced, arranging for services to be provided while sitting in the same place.