Nepali Congress President Gagan Thapa Stresses Need for 'Digital Governance' Amid Service Delivery Delays

Kathmandu. Nepali Congress President Gagan Thapa has expressed concern over the delays in government service delivery and the hardships faced by the public, emphasizing the necessity of 'Digital Governance'.

Issuing a video message on social media, President Thapa noted that obtaining even basic government services has become a hassle for ordinary citizens. Criticizing the current administrative machinery, he stated, 'Endless queues, files constantly moving around, coupled with delays in work! Obtaining some government services has become a source of trouble for the common people.'

Thapa stressed that the administrative structure must now be efficient and results-oriented. He stated that the path forward should align with the principle of 'Minimum government agencies, maximum good governance.'

Stating that the traditional style of service delivery based on paper and files is causing distress to the public, he committed to changing this through the use of technology. 'Our clear commitment is to eliminate the hassle by changing the style and method of service delivery through Digital Governance,' Thapa said.

He added that a technology-friendly administration is the only alternative to end the compulsion of waiting in line for state services and the tendency to delay work by shuffling files.