Nepal Telecom Launches Nationwide Online KYC Update Service for GSM Prepaid Users

Kathmandu. Nepal Telecom has launched a nationwide service allowing GSM prepaid SIM card users to update their Know Your Customer (KYC) details online.

According to the company, the service, which was initially piloted from the Telecommunications Office in Sundhara on Poush 22, was made available across all offices nationwide on Magh 22, coinciding with the company's 22nd anniversary.

Under this service, customers needing to correct their name or other details can update them by filling in the required information through Nepal Telecom's customer login portal. For this, they must use an OTP received on the respective mobile number and also mention their personal details and the five mobile numbers they call most frequently.

The company stated that after filling in all details, customers must contact the nearest Nepal Telecom office or customer service center for verification. Based on the received details, Nepal Telecom's system will verify and update the customer's information.

The company believes this service will make it easier for customers to correct their details, as many customers still have not updated their personal information. It is also expected to help in keeping details updated with other government agencies.