Energy Minister Discusses Electricity Distribution and Customer Service

Kathmandu. Energy, Water Resources and Irrigation Minister Birajbhakta Shrestha held a virtual discussion with the provincial and divisional heads under the authority's distribution and customer service directorate. The discussion was held to gather information on the current state of electricity service and the work to be done in the distribution system.

During the discussion, Minister Shrestha emphasized the need to keep the distribution system efficient and robust to make the electricity service sustainable and secure. He inquired about the causes and solutions for the electricity supply problems occurring in various parts of the country in recent days and suggested improving the distribution system and prioritizing customer service.

Minister Shrestha suggested that customers should be informed in advance about issues such as power outages and infrastructure maintenance through public communication channels and social media, customer complaints should be addressed immediately, accountability should be maintained, and public awareness should be promoted with importance.

Mentioning that the authority is in the process of preparing the budget for the upcoming financial year, he urged to submit the budget request with justification for system improvement and the framework for implementation. He emphasized that the stock of equipment should be as per the law and the central office should facilitate it, and prioritization of needs should be based on resource limitations.

Mentioning that questions have been raised from various quarters regarding the quality of equipment including transformers, he stressed that the ministry is conducting a detailed study on the matter and quality should not be compromised.