Ministry of Foreign Affairs Unveils 10-Point Action Plan to Enhance Consular Services and Citizen Safety

Kathmandu. The Ministry of Foreign Affairs has unveiled a 10-point action plan focusing on improving service delivery, expanding the use of technology, and strengthening the security of Nepali citizens abroad. 

During a press conference held at the Ministry, spokesperson Lok Bahadur Chhetri announced that the Ministry is preparing to implement various reform-oriented programs within specific timelines. 

According to the Ministry, the process to amend the 'Ambassador Act 2076' will be initiated within 30 days to make the ambassadorial appointment system more transparent and effective. Additionally, the Ministry aims to effectively implement the 'appointment system' for ambassadorial applicants within 15 days. 

To make document verification services more accessible and technology-friendly, the online consular verification system will be expanded within 45 days. Furthermore, spokesperson Chhetri stated that the Ministry has proposed a plan to launch an artificial intelligence-based 'virtual assistant' within 90 days.

To rescue Nepali citizens affected by the ongoing conflict in West Asia, the Ministry is preparing to collaborate with Nepal Airlines Corporation and Himalaya Airlines to repatriate those in distress and bring back mortal remains within 15 days, spokesperson Chhetri said.

To improve consular services, a mobile app will be developed within 30 days to easily address service seekers' applications and grievances. Additionally, online payment systems for revenue and fees will be made available within 45 days.

The Ministry stated that an online system to facilitate insurance or compensation claims for families of Nepali citizens who are stranded, imprisoned, or deceased abroad will be expanded to 450 local levels within 90 days.

Similarly, the Ministry announced that front desks and help desks at departments and missions will be made more organized and service-friendly within 15 days. 

A plan to establish a 'Rescue and Relief Fund' within 60 days for the rescue, management of mortal remains, and legal assistance for Nepalis facing visa issues or difficulties while studying or traveling abroad was also made public.