Information and Communication Minister Dr. Vikram Timilsina Directs Service-Oriented Approach at Nepal Telecom

Chitwan. Information and Communication Minister Dr. Vikram Timilsina has directed to provide services with the service recipient at the center. While inspecting the Nepal Telecom Bharatpur office today, Minister Dr. Timilsina directed to fulfill responsibilities with the service recipient at the center.

He directed to work in a way that wins the trust of service recipients by providing services quickly, in the context of previous complaints that people used to say they wished they didn't have to go to government offices for services.

Stating that a lot has been done in the telecommunications sector compared to the past, he said that there is still a lot to be done according to public expectations. Communication Minister Dr. Timilsina said, “The situation is different now compared to 10 years ago. If yesterday people could wait for five days to get a service, today they don't wait even a day; they expect the service to be provided immediately after calling, so you all have to work accordingly.”

He said, “The offices are being operated with the money paid by the service recipients; your biggest accountability should be towards the service recipients. Accordingly, perform your duties in a way that makes service recipients happy.”

Showing interest in organizing the Nepal Telecom office, he discussed issues related to the building and other problems with the working employees individually and jointly. Bharatpur office chief Rakesh Chaudhary and other employees requested the Communication Minister regarding the restructuring of Nepal Telecom, the career development of employees, necessary equipment, and other problems.