National Record Office Launches Integrated Digital Pension Service

Lalitpur. The National Record Office (National Kitabkhana) has launched an integrated 'digital' pension service. The National Record Office inaugurated the service on Friday through a formal program, making all pension-related tasks digital.

According to Shrawankumar Pokharel, Director General of the National Record Office, employees retiring voluntarily or compulsorily will no longer need to visit the National Record Office for services such as their pension and gratuity.

"The National Record Office has upgraded its core service to an electronic level through digital transformation; all our services will be provided without the physical presence of the service recipient," said Director General Pokharel. According to him, initially, the Treasury and Accounts Controller Office will act as the facilitating body for the integrated digital pension service in all 77 districts.

He informed that the National Record Office has provided access to the integrated digital pension system it operates to the District Treasury and Accounts Controller Offices for this purpose. Director General Pokharel stated that once the quality and sustainability of the service are ensured, access will be provided to all relevant offices where employees are retiring.

"Through this system implemented by the National Record Office, applications can be submitted from the respective district. The relevant details of the applying employee are directly visible in the National Record Office's system. The Record Office verifies the details received through the 'online' system against its own records and approves the requested service. Once the approved services go to the concerned Treasury and Accounts Controller Office and the Pension Management Office via online verification, the concerned employee is assured of receiving the service from the district level," he said.

He informed that if an office head requests the department with a positive mindset to provide digital pension service to an employee retiring from their office after approving their resignation or retirement, access to the system can be provided based on demand.

It was informed that this system, launched by the National Record Office today, includes facilities such as the pension authorization letter, the official letter determining the gratuity amount, the official letter for accumulated annual leave and sick leave benefits, the official letter for medical treatment facility, and the facility to directly open a pension account in the bank of choice.

Director General Pokharel informed that the National Record Office will soon expand the facility to view and 'print' the pension authorization letter and retired employee identity card through a citizen 'app'.